Shipping and Returns

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Shipping

UK Shipping

  • £4.99 Royal Mail Tracked 48 on all UK orders up to £50

  • Free UK shipping (Royal Mail Tracked 48) on orders over £50

  • Excludes Isle of Man (International Shipping 3–11 days) – £4.99

EU Shipping

  • Tracked, weight-based rates calculated at checkout

  • We are registered with the IOSS scheme, meaning EU orders up to €150 will not be charged additional taxes or duties at delivery

USA & Rest of World

  • Tracked, weight-based rates calculated at checkout

Delivery Times

  • Orders are dispatched within 48–72 hours (Monday–Friday)

  • UK orders arrive 1–3 working days after dispatch

  • International orders may take up to 10 working days

If your order has not arrived after this time, please contact us at
📧 info@addict.co.uk

Customs & Duties

For deliveries outside the UK, you may be responsible for local taxes or customs duties where applicable. These charges are set by local authorities and are outside of our control.

Returns

UK & International Returns

  • You may return unwanted items within 14 days of delivery

  • Items must be unworn, unwashed, and in original packaging with tags attached

  • Returns received after 14 days (without prior contact) may be issued as store credit

How to Return an Item

  1. Include a note with your name, order number, and return request (refund or exchange)

  2. Send your item using a tracked service of your choice

  3. Email us your tracking details at info@addict.co.uk

We are not responsible for items lost in transit.

Return Address

Addict Clothing
TEC Pack Solutions
Unit 20
Arkwright Hill Farm Ind Est
Lutterworth Rd
Leicester
LE9 1RH

Refunds & Exchanges

  • Refunds and exchanges are processed within 48–72 hours of receiving your return

  • Return shipping costs are non-refundable

  • Exchange shipping costs are charged at the standard destination rate

International Returns

  • Please mark customs forms as “Returned Goods”

  • We are not responsible for customs charges on returned items

If you have any questions, contact us at
📧 info@addict.co.uk